Veracue Labs Shipping Policy

Once placed, orders go through a 1–3 business day review before shipping. Our team confirms the order details, checks stock, and runs a final quality check on every item.

Every shipment moves through vetted, secure carriers. Depending on your order, you may see:

You'll receive tracking details by email as soon as your order ships.

We ship within the USA and to select international regions we're approved to serve. Typical delivery timeframes run:

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  Within the U.S.: 3–7 business days
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  Approved international regions: 7–15 business days, depending on customs and local delivery conditions

Rates are calculated from your order's weight, the shipping method chosen, and where it's headed.

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  Domestic standard shipping may run at a flat rate, or free above a certain order total.
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  For international orders, any duties, taxes, or customs fees fall to the recipient.

Each shipment is packed to lab standards to keep the contents stable in transit:

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  Insulated materials and cold packs for anything temperature-sensitive.
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  Discreet, tamper-resistant packaging for privacy and safety alike.
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  Clear research-use-only labeling, never marketed for human or veterinary consumption.

A handful of destinations impose their own restrictions on research-use compounds.

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  It's on the customer to know and follow the regulations in their own country before ordering.
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  Customs holds or restrictions can add time to a delivery beyond our usual estimates.

Email us within 3 days of delivery if your order arrives physically damaged:

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  Send your order number and photos of the damaged item and its packaging to orders@veracuelabs.com.
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  Once we confirm the damage, we ship a free replacement. There's no need to send the damaged item back, and this is the only case in which an exchange applies.

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  Everything we ship is strictly research-use only, not intended for human or veterinary use, diagnosis, or treatment.
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  Veracue Labs LLC isn't liable for misuse of a product or for carrier delays beyond our control.
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  This policy is subject to change; check back here periodically for the current version.